FAQ

What can I expect from my first visit to the Dental Rooms?

For specialist treatments including Orthodontics, Prosthodontics (e.g. Implants) and Teeth Whitening, we offer a free, no obligation consultation with our Treatment Coordinator for both existing and new patients.

Otherwise, we advise a New Adult Exam (30 mins), which includes two x-rays, so we can fully assess the health of your teeth and gums and advise on a treatment plan, if appropriate.

We would also suggest you follow your New Patient Exam with an appointment with a visit to one of our hygienists, who will give your teeth a thorough clean and advise on best practice teeth and gum care for you.

I have been referred by my dentist. What happens next?

Your dentist will send us a referral letter, along with any relevant recent x-rays. We will then contact you by phone, email or letter to let you know we have received this referral letter and to book you in for a consultation appointment. After your consultation, you and your dentist will receive a full written report of your consultation outcome, and you will receive a full treatment plan which will include all costs for your consideration. You will then be given the opportunity to ask questions before you make a decision on how you wish to proceed.

Do you offer free consultations?

We offer free consultation appointments, for self-referred patients, with our on-site Treatment Coordinator.

How often should I see the dentist for a check-up?

At our practice, we individually assess how often each patient should have a check up, based on their risk profile to dental disease. Average is around 6 months. This will save you time and money in the long run as any potential issues can be identified before they become a problem. Your dentist can also check your mouth for any signs of oral cancer, which results in around 2,700 deaths each year.

Should I be seeing the hygienist?

Visiting the hygienist every six months is excellent preventative care against gum disease and bad breath. It is also of great benefit to those who have had dental work including bridges, dentures and implants, and for those undergoing orthodontic treatment, as the teeth and gums can receive the specialist care only a hygienist can complete, particularly with regards hard to reach areas.

When should my children start to have dental check-ups?

Appointments for children under 3 years old is free for parents registered at our practice. It is advised that you take your child for their first dentist appointment within 6 months of their first milk tooth appearing. This allows them to be familiar with the environment and parents to learn to clean their teeth and identify fluoride needs. Visiting the dentist becomes a normal part of life, removing anxiety and fear and creating stress-free visits.

Are payment plans available for my treatment?

We have a range of payment plans available to suit you, including 0% payment option, spread over 12 months. You will be provided with all the options in your Welcome Pack, or you can ask at Reception.

What if I have an emergency?

Our Out Of Hours emergency number is the same as our normal practice number 020 8946 2426. We reserve a certain number of emergency appointments each day and we advise you call us as early as possible to secure one of these. If you think you require treatment before our next standard opening time, we do provide an Out of Hours Call Out service, exclusively for our existing patients.

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