The Dental Rooms New Norm Patient Journey

The New Norm Patient Journey incorporates a number of safety protocols to protect you and our team. It has been created based on multiple updated sources from within the dental and medical professions and the government.

Things will be a little different than before as we are still taking a number of precautions to ensure that your journey with us is as smooth and most importantly as SAFE and EFFICIENT as possible.


We will request that all patients who are attending Dental Rooms update their standard medical and dental history forms beforehand. These forms will now be in electronic format and we will no longer be using paper forms. The assessment forms include a new section which will allow us to assess your level of risk for coronavirus infection before you attend the surgery. These forms will be sent to you via email.

We will carry out a pre-attendance assessment via your completed Medical History/Assessment forms at least three days before your appointment and, if necessary, a follow-up telephone conversation to assess relative coronavirus infection risk. If you have any difficulties with completing the forms we can help you with this over the phone.

If we feel that you are at risk of having possibly been infected, even if you are asymptomatic, we will respectfully request for you to delay booking any appointments with us until you have tested negative for 2 consecutive days as per government guidance.


When you arrive at the practice, please ring our front door bell and kindly wait for one of our team members to be with you.

One adult is able to attend with a child; please do not bring additional family members as we continue to try and reduce the number of people in our waiting rooms at one time.

Please bring your own mask with you to the practice, which must be worn at all times except when undergoing treatment.

We will take your temperature with a no-touch thermometer. If your temperature is above 37.8°C, you will be unable to enter the practice and will be asked to return home and reschedule your appointment.

If you are well, we will direct you to the waiting room and request that you do the following:

  • Use the hand sanitiser in the reception area or thoroughly wash your hands for 30 seconds.
  • We may ask you to use a Hydrogen Peroxide mouthwash before some dental treatments are provided
  • Rubber dam or other barrier mechanisms will be used for more procedures than previously.


All surfaces will be regularly disinfected in addition to our normal surface cleaning protocols between patients.



All dental staff will be using personal protective equipment in line with current recommendations and evidence.

We apologise in advance for the necessary reduction in social interaction that this will necessitate. Whilst our masks may make us appear impersonal and distant, please be assured we are still the same friendly team underneath it all!


The vast majority of our patients are otherwise healthy without coronavirus infection and we are confident that we are able to provide dental care for these patients, while bearing in mind our responsibilities to mitigate risks of infection spread as far as is practically possible.

This guide will be constantly reviewed and updated as necessitated by circumstances over time.

If you have any questions regarding your dental care at Dental Rooms please do not hesitate to contact us on

With Kind Regards,

Dental Rooms

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